Refund policy

Last updated: September 13, 2026

At TAWAT, we want you to love your activewear. If something isn't right, here's how our return and refund process works.

Return Window

You may request a return or exchange within 7 days of delivery. Requests made after this window will not be accepted.

Eligibility

To be eligible for a return, items must be:

Unused, unwashed, and unworn
In original condition with all tags attached
In the original packaging

Items that are washed, worn, damaged by the customer, or missing tags will not be accepted for return.

Non-Returnable Items

Items purchased on final sale or clearance (if marked as such)
Innerwear or intimate apparel, for hygiene reasons (if applicable to your catalog)

How to Request a Return

Contact us at tawatactivewear@gmail.com or via WhatsApp at +91 88257 02024 within 7 days of delivery, with your order number and reason for return.
Our team will review your request and share return instructions.
Pack the item securely with all original tags and packaging.
Ship the item to the address provided by our support team.

Return Shipping Cost

Return shipping costs are to be borne by the customer, unless the return is due to a manufacturing defect or an incorrect item shipped by TAWAT, in which case TAWAT will bear the return shipping cost.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within [7–10] business days.
If you paid via Cash on Delivery, refunds will be issued via bank transfer or UPI; we will collect your account details separately.
Shipping charges (if any were paid) are non-refundable, except in cases of defective or incorrect items.

Exchanges

If you'd like a different size or color, please mention this when raising your return request. Exchanges are subject to stock availability.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery with photos of the product and packaging. We will arrange a replacement or full refund, including return shipping, at no cost to you.