Return, Exchange & Refund Policy

At TAWAT, we carefully check every order before dispatch to make sure you receive the correct product in good condition.

Our return and exchange policy is primarily applicable to genuine issues caused by TAWAT. Please read the policy carefully before placing your order.

1. Returns & Exchanges Due to TAWAT’s Error

A return or exchange is available when the issue is clearly caused by TAWAT.

Eligible cases include:

• A different color was sent than the color ordered.

• A different size was sent than the size ordered.

• A different product was sent than the product ordered.

• The product received is defective or has a manufacturing defect.

• The product was damaged before or during dispatch.

• Any other genuine product-related issue caused by TAWAT.

For these cases, the customer must provide clear and proper proof, such as photos or videos showing the issue.

After verification, TAWAT will arrange the appropriate return, exchange, replacement, or refund, as applicable.

For confirmed errors from TAWAT’s side, the applicable return transportation/shipping cost will be borne by TAWAT.

2. Customer Preference – No Return or Refund

Returns, exchanges, or refunds are not normally available simply because the customer does not like the product after receiving it.

This includes situations such as:

• “I don’t like the color.”

• “I don’t like the size.”

• “The product doesn’t look the way I expected.”

• “I don’t like the product.”

• “I changed my mind.”

• “I don’t like the fit.”

• “I want a different color.”

• “I want a different size.”

In such cases, no refund, return, or exchange will normally be provided.

The product being different from what the customer personally expected does not by itself qualify for a return or refund.

3. Customer-Side Return or Exchange – Exceptional Cases

In certain situations, TAWAT may consider a return or exchange even when the issue is not caused by an error from TAWAT.

Such requests will be considered only at the discretion of TAWAT and are not guaranteed.

The customer must provide a genuine and satisfactory reason for the request. TAWAT will review the reason and decide whether the return or exchange can be accepted.

If TAWAT approves such a customer-side return or exchange:

The customer must bear the complete transportation and shipping expenses involved in the process.

This may include:

• Return pickup from the customer

• Transportation of the product back to TAWAT

• Return logistics charges

• Shipping of the exchanged/replacement product back to the customer

• Any other applicable transportation charges involved in completing the return or exchange

The applicable transportation charges will be communicated to the customer before the return or exchange process is initiated.

4. How to Request a Return or Exchange

All return and exchange requests must be raised through our official support email:

Email: support@tawat.in

To request a return or exchange:

Step 1: Contact us by email within 7 days of delivery.

Step 2: Share your order number and clearly explain the reason for the request.

Step 3: Attach clear and proper photos and/or videos showing the product and the issue.

Step 4: Our team will inspect the information and proof provided.

Step 5: TAWAT will communicate the approval or rejection of the request through email.

Step 6: If the request is approved, our team will provide the required return/exchange instructions.

Please do not ship the product back without receiving confirmation from TAWAT.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or different product from what you ordered, please contact us within 48 hours of delivery through email at:

support@tawat.in

Please provide clear photos/videos showing:

• The product received

• The defect or damage

• The incorrect color or size, if applicable

• The product packaging

• Your order details

After verification, if the issue is confirmed to be from TAWAT’s side, we will arrange the appropriate return, exchange, replacement, or refund.

6. Product Condition

For any approved return, the product must be:

• Unused

• Unwashed

• Unworn

• In its original condition

• With all original tags attached

• In the original packaging

Products that have been washed, worn, altered, damaged by the customer, or returned without the original tags may not be accepted.

7. Return Request Period

Eligible return or exchange requests must be raised within 7 days from the date of delivery.

However, for damaged, defective, or incorrect products, customers are requested to contact us within 48 hours of delivery so that the issue can be verified promptly.

Requests made outside the applicable period may not be accepted.

8. Refunds

Refunds will only be provided for approved and eligible cases under this policy.

Once an approved returned product is received and inspected, the applicable refund will be processed to the original payment method within 7–10 business days.

The time taken for the refund to reflect in the customer’s account may vary depending on the bank or payment provider.

9. Transportation & Shipping Charges

TAWAT-Side Error

If the return or exchange is confirmed to be due to an error from TAWAT, such as sending the wrong color, wrong size, wrong product, or a defective product, the applicable return transportation/shipping cost will be borne by TAWAT.

Customer-Side Approved Return/Exchange

If TAWAT approves a return or exchange based on a customer-side request or reason, the customer is responsible for the complete transportation and shipping expenses involved in the process.

This includes the complete transportation from:

Customer → TAWAT → Customer

where applicable.

The applicable charges will be communicated before proceeding with the return or exchange.

10. Exchange

Exchange is subject to product availability.

If a customer-side exchange is exceptionally approved by TAWAT, all applicable transportation and shipping expenses will be borne by the customer.

If an exchange is required because TAWAT sent the wrong product, wrong color, wrong size, or a defective product, the applicable return/exchange transportation cost will be borne by TAWAT.

11. Final Sale / Clearance Products

Products specifically marked as Final Sale, Clearance, or Non-Returnable are not eligible for return or exchange, except where the product is defective, damaged, or incorrectly shipped by TAWAT.

12. Inspection & Final Approval

Submitting a return or exchange request does not automatically guarantee approval.

Every request will be reviewed by the TAWAT team based on:

• The reason provided

• Photos/videos submitted

• Order details

• Product condition

• Whether the issue was caused by TAWAT or the customer

The final decision regarding approval or rejection will be communicated through email.

13. Contact Us

For return, exchange, or refund-related queries:

Email: support@tawat.in

Please always mention your order number when contacting us.

Important

If the mistake is from TAWAT’s side — such as the wrong color, wrong size, wrong product, or defective product being sent — a return or exchange is available after verification with proper proof.

If the customer simply does not like the color, size, fit, style, or product after receiving it, a return, exchange, or refund is not normally available.

However, if TAWAT exceptionally approves a customer-side return or exchange based on a genuine and satisfactory reason, the customer must bear the complete transportation and shipping expenses involved in the entire process.

Do not send any product back without receiving approval and instructions from TAWAT through email at support@tawat.in.